Not WYSIWYG

[arnes2633]

 WYSIWYG (What you see is what you get).

What I see on the screen is not what is printed.  All the frames are right but the main part is blank.

The ink levels are all right.

[Flower_Bud · Accepted solution]

@arnes2633

Welcome to HP Forums,

This is a great place to get support, find answers and tips,

Thank you for posting your query, I'll be more than glad to help you out 🙂

As I understand, your printer is not printing text, 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

When was the last time it worked fine?

Were there any hardware/software changes made?

How is the photocopy quality? Let's make a photocopy and keep me posted,

While you respond to that let's try these steps to resolve the issue: 

Hard Reset: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle.

Let me know how this goes,

Have a great day 🙂

Cheers 🙂