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arnes2633
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Solved!

Not WYSIWYG

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HP2633
Microsoft Windows 10 (64-bit)

 WYSIWYG (What you see is what you get).

What I see on the screen is not what is printed.  All the frames are right but the main part is blank.

 

The ink levels are all right.

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Flower_Bud
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@arnes2633

Welcome to HP Forums,

This is a great place to get support, find answers and tips,

Thank you for posting your query, I'll be more than glad to help you out 🙂

 

As I understand, your printer is not printing text, 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

When was the last time it worked fine?

Were there any hardware/software changes made?

How is the photocopy quality? Let's make a photocopy and keep me posted,

 

While you respond to that let's try these steps to resolve the issue: 

Hard Reset

  • With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
  • Remove USB cable, if present.
  • Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
  • Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
  • Turn on the printer and wait till warm-up period finishes and the printer is idle.

Let me know how this goes,

Have a great day 🙂

Cheers 🙂

View solution in original post

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1 REPLY 1
Flower_Bud
Retired
Retired
5,216 5,204 272 400
Message 2 of 2
Flag Post
HP Recommended

@arnes2633

Welcome to HP Forums,

This is a great place to get support, find answers and tips,

Thank you for posting your query, I'll be more than glad to help you out 🙂

 

As I understand, your printer is not printing text, 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

When was the last time it worked fine?

Were there any hardware/software changes made?

How is the photocopy quality? Let's make a photocopy and keep me posted,

 

While you respond to that let's try these steps to resolve the issue: 

Hard Reset

  • With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
  • Remove USB cable, if present.
  • Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
  • Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
  • Turn on the printer and wait till warm-up period finishes and the printer is idle.

Let me know how this goes,

Have a great day 🙂

Cheers 🙂

View solution in original post

Was this reply helpful? Yes No
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