• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about cartridges, Click here to check it out!
Get help with Large Format Printers, with direct access to all Large Format Knowledge Center· Ask anything · Find anything · Share anything at HP LKC
Locked

‎11-06-2018 10:25 AM

HP Recommended
Product: HP Officejet 7612

Hello, I've got an error message on my Officehet 7612 printer, which I can't clear. It's been temprimental recently, but just won't work at all now. 

 

The error message is: 0x61011bed

 

I've tried resetting it, taking the cable out the back and switching the power off at the wall, but none of that has worked!

 

All tips much appreciated!

 

Thank you. 

25 people had the same question
1 REPLY 1

‎11-08-2018 09:54 AM

HP Recommended

@Jsym

 

A warm welcome to HP forums! This is a great place to get support, find answers and tips to your technical queries.

A 0x61011bed error typically indicates that there is an issue with the carriage. Power resetting the printer and clearing any carriage jams should resolve the issue.

You may use the steps available in this document to troubleshoot and resolve carriage jam.

Let me know how it goes!

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!

Senan6806


I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.