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HP Recommended
HP Designjet 500 42
Microsoft Windows 10 (64-bit)

Hi,

I have HP Designjet 500 42in printer. And I can't update old drivers. I have downloaded drivers from New drivers

 

Installed new drivers and connected printer to computer. Printer installed itself. But checking driver version it shows 6.08 in (printer preference --> About) window.

I have deleted all drivers using pnputil.exe -d Oem#.inf and printui /s /t2 commands. All HP drivers was deleted from

C:\Windows\System32\DriverStore\FileRepository

and

C:\Windows\System32\spool\drivers\x64\3

Installed new (8.10) drivers and pluged in printer. Printer was installed but with 6.08 drivers. So I went to "Print Management" as admin. Pressed on HP Designjet 500 42 by HP printer "Manage sharing" --> "Advansed" --> "New driver" --> "Have Disk" and in C:\Windows\System32\DriverStore\FileRepository I chosed "dsgj510.inf_amd64_*****" folder and here dsgj510.inf file. But could not find "HP Designjet 500 42in printer". Here are only:

HP Designjet 500 42+HPGL2 Card; HP Designjet 500 plus 42; HP Designjet 500ps plus 42; HP Designjet 500PS42+HPGL2 Card; HP Designjet 510 42in Printer and HP Designjet 510ps 42in Printer.

 

I have tried to use HP Designjet 500 42+HPGL2 Card and HP Designjet 500 plus 42 drivers. But printer would give error message and will not print.

 

 

Using 6.08 driver version I can print from some software, but I need to print from AutoCAD. And AutoCAD gives me error message "None: This plotter configuration cannot be used for one of these reasons: the driver cannot be found, the device cannot be found, or the driver has a problem. The None plot device has been substituted." And I can't choose HP designjet 500 printer in AutoCAD.

It is a shared printer and other computers on the network have 8.10 drivers and can print from AutoCAD. Only computer the printer are pluged in can't print as it have 6.08 driver.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

I have found the problem.

In page under windows 10 64bit here are only "HP Designjet 500 and 510 HP-GL/2 and HP RTL 64-bit driver" 8.10 drivers. And this drivers don't have HP Designjet 500 42in printer drivers. But under windows 8 64 bit, here are two drivers. Same as above and "HP DesignJet 500 PCL3GUI 64-bit Driver" 8.10 drivers. This file have drivers for HP Designjet 500 42in printer and works in windows 10.

 

So HP support was to lazy to put all working drivers under windows 10 for HP Designjet 500 printer.

View solution in original post

1 REPLY 1
HP Recommended

I have found the problem.

In page under windows 10 64bit here are only "HP Designjet 500 and 510 HP-GL/2 and HP RTL 64-bit driver" 8.10 drivers. And this drivers don't have HP Designjet 500 42in printer drivers. But under windows 8 64 bit, here are two drivers. Same as above and "HP DesignJet 500 PCL3GUI 64-bit Driver" 8.10 drivers. This file have drivers for HP Designjet 500 42in printer and works in windows 10.

 

So HP support was to lazy to put all working drivers under windows 10 for HP Designjet 500 printer.

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