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HP Recommended
HP T120
macOS 10.15 Catalina

I am trying to print a narrow, but long document in portrait mode. I have the poster setting set to 6.5" X 46". For some reason, the printer starts printing 10.5" from the bottom and will then print to the end and cut. The original document was created in inDesign, but I have also tried it in Illustrator, and exported to PDF and JPG. The document will not print correctly in any format. Is there a printer setting that I am missing?

 

This is the whole document area (6.5" X 46"):

Screen Shot 2020-04-16 at 10.14.44 AM.png

This is the only area that prints (6.5" X 10.5"):

Screen Shot 2020-04-16 at 10.15.14 AM.png

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Good morning,

 

Wich driver are you using? we recommend using the HP PCL Raster driver:https://ftp.hp.com/pub/softlib/software13/COL39819/Raster-39/macOS_HP_DesignJet_Raster_Driver.dmg

 

 

 

I am an HP Employee.

View solution in original post

3 REPLIES 3
HP Recommended

Good morning,

 

Wich driver are you using? we recommend using the HP PCL Raster driver:https://ftp.hp.com/pub/softlib/software13/COL39819/Raster-39/macOS_HP_DesignJet_Raster_Driver.dmg

 

 

 

I am an HP Employee.
HP Recommended

The recommended driver worked perfectly. Thank you!

HP Recommended

Hi Ballymore1,

 

Sounds good , don't forget kudos 🙂

I am an HP Employee.
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