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‎04-16-2020 08:17 AM - edited ‎04-16-2020 08:18 AM

HP Recommended
Product: HP T120
Operating System: macOS 10.15 Catalina

I am trying to print a narrow, but long document in portrait mode. I have the poster setting set to 6.5" X 46". For some reason, the printer starts printing 10.5" from the bottom and will then print to the end and cut. The original document was created in inDesign, but I have also tried it in Illustrator, and exported to PDF and JPG. The document will not print correctly in any format. Is there a printer setting that I am missing?

 

This is the whole document area (6.5" X 46"):

Screen Shot 2020-04-16 at 10.14.44 AM.png

This is the only area that prints (6.5" X 10.5"):

Screen Shot 2020-04-16 at 10.15.14 AM.png

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