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‎07-19-2017 09:13 AM

HP Recommended
Product: Hp OfficeJet Pro 7740
Operating System: Microsoft Windows 10 (64-bit)

Is there an output tray for printing materials. Right now my printer just throws them on the floor. 

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-21-2017 08:50 AM

HP Recommended

Actually I found the output tray. I just didn't recognize it as such. thanks for all your help.

View solution in original post

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5 REPLIES 5

‎07-20-2017 12:41 PM

HP Recommended

Hi @shiflerg,

 

Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community! I came across your post and wanted to assist you. I see that you are having issues with the Output tray on your HP OfficeJet printer. Don't worry as I have a few suggestions which should help you resolve this issue.

 

Let's start off by performing a Hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector.

 

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

 

If your printer connected wirelessly, make sure to temporary connect the device with USB and then follow the link to install the latest firmware update for your printer, using this link: http://ftp.hp.com/pub/softlib/software13/printers/oj7740/OJ7740_R1706A.exe

 

For more assistance, please follow the User Guide of this printer, click here

 

Here's a related HP Forum post which seems to have helped others: Click here

 

Let me know if those steps worked for you.

If they did, that’s awesome!

Give us some reinforcement by clicking the solution and kudos buttons,

That’ll help us and others see that we’ve got the answers!

Good Luck.

Jeet_Singh
I am an HP Employee

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‎07-20-2017 03:07 PM

HP Recommended

Thats is the incorrect printer.  Mine is the DesignJet t520

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‎07-20-2017 03:08 PM

HP Recommended

Sorry guys, wrong thread

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‎07-21-2017 08:50 AM

HP Recommended

Actually I found the output tray. I just didn't recognize it as such. thanks for all your help.

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‎10-07-2017 04:19 PM

HP Recommended

Bro how are you ? sorry for this but do you have OJ7740_R1706A.exe , because i cant download in this link 

http://ftp.hp.com/pub/softlib/software13/printers/oj7740/OJ7740_R1706A.exe

i appreciate your help thanks so much.

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