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PRINTING 11X17 HP PRINTER

HP Recommended
HP 7740
Microsoft Windows 10 (64-bit)

i CANNOT SET MY PRINTER HP PRO 7740 TO PRINT 11X17

2 REPLIES 2
Dragon-Fur
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Message 2 of 3
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HP Recommended

@hwsservices 

 

Edits - Correction to content - Paper Size

 

Resource

Specifications > Paper Handling

 

Unfortunately, the specifications lack any detail about the Media type (kind of paper) that is supported in this size.

 

Edits - Remove and replace incorrect / incomplete Datasheet 

 

Datasheet 1

 

Media Types Supported

Plain; HP EcoFFICIENT; HP Premium Presentation Matte 120g; HP Tri-fold Brochure Glossy 180g; HP Brochure Matte 180g; HP Brochure Glossy 180g; HP Advanced Photo Papers; Light 60-74g 

 

Media Sizes Supported

Letter; Legal; Government Legal; Executive; Statement; 3 x 5 in; 4 x 6 in; 5 x 7 in; 8 x10 in; L; Photo 2L; Envelope (#10, Monarch); Card (3 x 5 in, 4 x 6 in, 5 x 8 in); Tabloid(11 x 17 in)

 

Media Sizes Custom 

Tray 1: 3 x 5 to 11.7 x 17 in; Tray 2: 8.5 x 11 to 11.7 x 17 in

 

Datasheet 2

 

Supported weight

34 to 250 g/m²

 

Supported sizes

A4; A6; B5 (JIS); 6 x 8 in; Executive; Index card 3 x 5 in; Index card 4 x 6 in; Index card 5 x 8 in; Index card A4; Index card Letter; 3 x 5 in; 4 x 6 in x 10 x 15 cm; 5 x 7 in x 13 x 18 cm; 8 x 10 in; 10 x 15 cm; L; Photo 2L; 8.5 x 13 in; Legal; Letter; Statement; O**bleep**u Hagaki; Hagaki Card 100 x 148 mm; Japanese Postcard; Envelope #10; Envelope A2; Envelope C5; Envelope C6; Envelope DL; Envelope Monarch; Card envelope 4.4 x 6 in.; JIS Chou #3; JIS Chou #4; 11 x 14 in; 12 x 12 in; B4 (JIS); Tabloid; Super B; A3

 

Recommended weights

60 to 105 g/m²

 

Types

Plain; HP EcoFFICIENT; HP Premium Presentation Matte 120g; HP Tri-fold Brochure Glossy 180g; HP Brochure Matte 180g; HP Brochure Glossy 180g; HP Advanced Photo Papers; Light 60-74g

 

Paper handling

250-sheet input tray, 250-sheet plain paper tray, 75-sheet output tray

 

------------------------------------------------------------------------------------------

 

The printer supports 11x17 inch paper.

 

Places to check...

 

➡️  If the paper size is not selectable from the standard paper size list, create a Custom Paper Size form.

 

The printer and the printer software support the creation of Custom Paper Sizes.

HP OfficeJet Pro 7740 Wide Format All-in-One series Full Feature Software and Drivers

and

Creating Custom Paper Sizes

 

➡️  What software are you using?

 

If the software you are using does not support the use of Custom Paper Size forms, try a different software to view / create / submit your job to the printer.

 

➡️  What are your driver settings?  

For example, what are the choices for

Source (tray)

Paper Size

Media type

Duplex

Borderless

 

Assuming the size is supported, try changing the Media type or another setting in combination.

 

For example,

  • The 11x17 inch size might be supported in Plain Paper (for example) but perhaps not in Media type Photo Paper.  
  • Borderless and Duplex, where supported, are not usually supported on all Paper Sizes.

 

➡️  Have you printed on this paper size previously?  That is, did it used to work and has the printer recently stopped printing on this size?

 

If the size worked in the past, and no longer works, then "something" has changed.  If the settings are correct and the job does not print, consider completely removing the printer software and reinstalling a fresh copy.  

 

Note that the clean installation (after completely removing the printer software) is not normally necessary.  The procedure might help when nothing else does so.

 

 

  • Uninstall all the printer software from Programs and Features
  • Restart the computer and log in
  • Open Devices and Printers - Right-Click and Remove any remaining instances of the printer in Devices and Printers.
  • Delete the "bits" of the printer software in the user account that are not typically removed with a regular "uninstall" of the printer software. **
  • Restart the computer and log in
  • Start over with a fresh download and installation of the HP Easy Start Printer Setup Software 
  • When asked which software to install (during the installation procedure), select to install the "Full Driver" (the wording may vary)
  • After the software is installed, Restart the computer and log in

 

** Uninstall - Printer Software – Lurking in the User Account **

 

Check / Verify:  Printer related files and folders are stored in the User AppData hierarchy.  If you have had trouble getting the printer to work, complete this step to delete printer files from the Temp folder and the Local\HP folder

 

Clear Temp Folder in AppData

 

Method One

Open File Explorer > Navigate to C:\Users\YourAccount\AppData\Local\Temp

OR

Method Two

Windows key + X + R (Run command) > type %temp%

 

Delete the files in the Temp folder (It is expected that some files cannot be deleted, ignore these)

Restart the computer and log in

 

Clear HP Printer mention in AppData\Local\HP

 

Open File Explorer > Navigate to C:\Users\YourAccount\AppData\Local\HP

Remove / Delete any folder named for the printer you wish to remove

 

================================================================

 

References

 

HP Smart for Windows

Learn how to use HP Smart on your Windows 10 computer

Open the Software and Drivers Support Website for your printer > Check the Box Get the App

OR

Links to HP Smart software for Windows and Mobile devices,  includes an FAQ section

HP Printers - Using the HP Smart App (Windows 10)

 

 

Reference and Resources – Places to find help and learn how to use your Printer

Clarification of terms and "what the printer can do" (Specifications)

Printer Homepage – “Things that are your printer”

NOTE:  Content depends on device type and Operating System

HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Access to the Print and Scan Doctor (Windows), User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet Pro 7740 Wide Format All-in-One Printer series

 

 

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

2020 Year of Rat

Dragon-Fur

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Repairatrooper
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Message 3 of 3
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11x17 is supported on this printer and if you are not able to print that size you should check which driver installed. Use the actual HP driver and not a Windows V4 driver.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.


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