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Mark-S
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Page Clipping - DesignJet T530 24-in Printer

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DesignJet T530 24-in Printer
Microsoft Windows 10 (64-bit)

Help. I have 4 computers. One prints fine. The other three clip the right side off of anything wider than 13 inches. Printing to a 24" roll. Wi-Fi connection. All settings look the same as far as I can see. All apps, Word, Wordperfect, Adobe, Edge & Chrome Browser, TurboCad. Using driver T530 V4. Brand new. All software up to date.

Is this a print area problem? 

Thanks.

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Valsimot
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All 4 computers running the same OS with the same update? Printer driver version on a computer that works is the same or different compared to the other 3 computers.




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Mark-S
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All four computers are using Windows 10 Pro Version 1909. All drivers are T530 V4. Thanks.

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Valsimot
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Latest available for download driver version for T530 on Win 10 is 1.2

 

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-designjet-t500-printer-series/28254950... 

 

Can you try that driver on one non-printing computer to see will it make a difference. There are also some basic drivers you can try.




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Mark-S
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No difference. 

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Valsimot
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I am attaching a pdf can you print it on an A2 size to see will it print well? What about a print preview is it good?

You can restore printer to factory defaults, and update firmware. Did it ever worked on that 3 computers in the past?




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Mark-S
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Your PDF did not work. I tried printing it from the browser and from Adobe Reader. The pages kept coming out blank. 

Here's a pic of a test page I'm trying to print from Microsoft Word. The page size is 22 x 8. The borders are .5". The word "TEST" should appear all the way across the page. They stop a little past half way. The page border goes past 3/4 of the way. Any suggestions?

 

20200422_153157.jpg

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Mark-S
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I contacted HP Support and received help installing the correct driver. Thank you for trying.

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