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‎03-09-2022 06:40 AM

HP Recommended
Product: HP DesignJet T920 36-in PostScript Printer
Operating System: Microsoft Windows 10 (64-bit)

HP DesignJet T920

i keep getting a paper jam error message AFTER I have cleared the paper jam and removed and

tried to reload paper.  I do not see any paper stuck anywhere in the printer.

Category:
2 REPLIES 2

‎03-09-2022 08:47 AM

HP Recommended

Is there a numeric code? If you power the printer off then on does the error show up immediately or only after you try to load paper? If it shows up immediately then a sensor is jammed open. If it shows up when loading then likely a sensor that should trip is not. In the paper slot on the right side is the oops sensor and one of the more likely causes.

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‎03-16-2022 06:10 PM

HP Recommended

Thank you for your response and valuable time.  I was at the end of my paper roll.  I unplugged the plotter, waited for 30 sections, powered back up and put a full roll on.  Did get the load paper message and everything worked out.  Thanks again for your wonderful advice and suggestions

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