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‎12-20-2017 11:40 AM

HP Recommended
Product: Designjet 500
Operating System: Microsoft Windows 7 (64-bit)

Greetings from a new user. 

 

Does anyone know why my Adobe Photoshop Elements v.10 software cannot see my Designjet 500 printer.  Message says "before you can print you need to install a printer" or very similar.

 

However my Designjet works fine if i simply use file explorer to print.   Is this an adobe or HP problem? Any advice gratefully received. 

 

Thanks David.

1 ACCEPTED SOLUTION

Accepted Solutions

‎12-21-2017 05:15 AM

HP Recommended

can you save your photoshop file as a jpeg file and then go into your pictures and print?

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2 REPLIES 2

‎12-21-2017 05:15 AM

HP Recommended

can you save your photoshop file as a jpeg file and then go into your pictures and print?

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‎12-21-2017 05:53 PM

HP Recommended

Thanks for the tip. I've found that PSE Organiser recognises the printer, and I can print jpegs from the Organiser no problem. It was just when I tried to print from the Editor that PSE cannot see the printer. Strange issue, but at least a solution is there. 

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