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‎09-14-2020 12:03 PM - last edited on ‎05-21-2021 08:41 AM by HP Administrator

HP Recommended
Product: DesignJet T120
Operating System: Microsoft Windows 7 (64-bit)

Hello everyone,

today my HP DesignJet T120 plotter woke up with a blue screen containing the code B3686170.It shuts down if i keep the power button and if i push the power button again it boots up in the same blue screen.

 

Can you help me solve this issue ? Can you suggest a way of hardware reset without using touch screen?

 

Thank you in advance

 

 

Category:
4 REPLIES 4

‎09-14-2020 03:41 PM

HP Recommended

In dealing with Designjet support I have been told that a blue screen with error means a bad main board and requires replacement.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎09-14-2020 04:45 PM

HP Recommended

Thank you for your reply Repairatrooper....Is there any other hard reset option available ?

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‎09-14-2020 07:03 PM

HP Recommended

Many times an HP printer fault has self rectified by turning machine off,  pulling plug from wall socket and waiting 10 minutes before re-connecting and re-booting.

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‎09-15-2020 01:24 PM

HP Recommended

You need to replace HP Encrypted chip 

It is inside the printer on main PCA 

in USB slot 

Like this one 

chip na plytce.jpg

 

I use this one

https://www.ebay.com/itm/HP-Designjet-T520-T120-Blue-Green-Screen-Error-Solution-Encrypted-chip/2838...

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