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- HP Community
- Printers
- DesignJet, Large Format Printers and Digital Press
- Plotter T650 36-IN

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08-19-2024 02:25 PM
Hola el plotter
da este mensaje de error La impresora no puede detectar o cargar los soportes. intente utilizar un soporte diferente y evite que sea transparente. Si el problema persiste. Pongase en contacto con la asistencia.
a que se debe si estaba imprimiendo correctamente.
08-19-2024 02:51 PM
From Google Translate:
gives this error message The printer cannot detect or load media. try using a different media and avoid making it transparent. If the problem persists. Contact support.
Why is it if it was printing correctly.
On the carriage there is an optical sensor called the "line sensor" that keeps track of paper. If that sensor gets dirty or fails it can cause this error. Or as indicated in the error itself, if you are using transparent media which makes it impossible for the sensor to detect the edge of a page.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.