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‎08-19-2024 02:25 PM

HP Recommended
Product: HP DesignJet T650 36-in Printer

Hola el plotter 

da este mensaje de error La impresora no puede detectar o cargar los soportes. intente utilizar un soporte diferente y evite que sea transparente. Si el problema persiste. Pongase en contacto con la asistencia.

 

a que se debe si estaba imprimiendo correctamente.

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2 REPLIES 2

‎08-19-2024 02:51 PM

HP Recommended

From Google Translate:

gives this error message The printer cannot detect or load media. try using a different media and avoid making it transparent. If the problem persists. Contact support.

 

Why is it if it was printing correctly.

 

On the carriage there is an optical sensor called the "line sensor" that keeps track of paper. If that sensor gets dirty or fails it can cause this error. Or as indicated in the error itself, if you are using transparent media which makes it impossible for the sensor to detect the edge of a page.

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‎08-19-2024 02:58 PM

HP Recommended

estaba imprimiendo y dejo de hacerlo de un momento a otro. se podra limpiar ese sensor con alguna herramienta de software HP? o ya debe ser revisado por un especialista 

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