Plotter crash

Sitem · ‎09-13-2024

Hi, my plotter don't work animore and it rest with blue screen with error code B3567574.

I can't try no one action, it don't respond.

Some one have the same damage? How do you solve the problem?

Thaks for share your solution!

Repairatrooper · ‎09-13-2024

Most common issue is a failed firmware usb key on the formatter. Part number is CQ890-67105 and is usually available from the HP Parts Store. There is an small chance the main board is bad but in my experience 9 out of 10 times it will be the USB key which is not very expensive.

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Sitem · ‎09-13-2024

Thank you for the very fast reply.
Our old plotter has no usb port, I don't know if this error can refer to a card that it shouldn't have. I need to have a repair technician. I hope isn't the main borad.

I will inform you on this discussion when i solved the problem, best wishes.

Repairatrooper · ‎09-14-2024

The usb port is internal on the main board and only accessible by taking off the right cover.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.

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