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‎03-12-2022 03:12 PM

HP Recommended
Product: HP DesignJet T210 24-in Printer
Operating System: Microsoft Windows 10 (64-bit)

I am getting the message "Print preview version is outdated,..."  when printing from AutoCAD.  I found a thread with the same subject and it looks like there was a solution in that thread, but I can decipher it?  I uninstalled everything, rebooted, and reinstalled the Designjet T210 driver package (which includes the Print Preview as well as all drivers), that didn't fix the problem.  The previous thread talked about adding something in Devices and Printers page in Windows and NOT in the Printers and Scanners section, but i'm unsure what to add or delete?    Any suggestions?

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11 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎04-07-2022 01:40 PM

HP Recommended

HP Print Preview 2.2201.0.158 was uploaded to my printer's support/ drivers and software page April 5.  Downloaded and installed. Problem solved.  A few weeks late but thank you, HP.

View solution in original post

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22 REPLIES 22

‎03-12-2022 04:50 PM

HP Recommended

Should be under "Software Utility" at this link:

https://support.hp.com/us-en/drivers/selfservice/hp-designjet-t210-printer/33508827

I don't work for HP....I just repair their printers.
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‎03-15-2022 07:24 AM

HP Recommended

Hi DHook.  Thanks for the Reply,

I've tried downloading and reinstalling the print preview software from the link.  I still get the error.  I also uninstalled the HP driver-driver pack (which includes an uninstall routine), rebooted, and then reinstalled the driver package.  I still get the message that the Print Preview is outdated.      The previous thread on this subject talks about loading a driver from the "Devices and Printers" page within window rather than from the "Printers and Scanners" page.  I couldn't figure it out.   Any ideas?

 

Thanks

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‎03-15-2022 08:03 AM

HP Recommended

I'm not familiar with that but maybe someone else here is.  Have you tried turning off the preview feature to see if it will let you print?

 

I might try to download the Print Preview driver myself and see what happens.

I don't work for HP....I just repair their printers.
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‎03-15-2022 08:14 AM

HP Recommended

The message gives you the option of continuing to print, and I've been able to print the AutoCAD drawings (but often have to print more than once to get the arrangement correct).  The Print Preview made it nice because you know exactly what you were going to get.  The Print Preview also works anytime you print to the T210 printer, regardless of the application you are printing from so its somehow connected with the windows print driver I'm guessing?

 

pwhatley_0-1647353501032.png

 

 

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‎03-15-2022 10:49 AM

HP Recommended

Is this the driver package you used?  If not, this is what you want to use.

Repairatrooper_0-1647362914530.png

 

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎03-16-2022 03:25 PM

HP Recommended

Hi Repairatrooper.  Yes, that is the package I used.  Uninstalled, and then reinstalled and I still get the error when printing to the T210.  

 

Thanks

Patrick

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‎03-21-2022 10:40 AM

HP Recommended

I'm getting the same message...Any help?

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‎03-21-2022 04:16 PM

HP Recommended

Same Issue here. I installed my hp t230 on Friday, preview was working. On monday, i got the same message telling me my preview software was outdated. I try reinstalling the preview and it doesnt work. There was no released update during the weekend.

Really annoying 

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‎03-23-2022 03:57 PM

HP Recommended

I just got the error today. Went to reinstall but the print preview installer (HPPrintPreviewFull_x64.exe) and it extracts print preview.msi then it started to run, and then nothing. also noticed that i have the latest version already installed.

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