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- HP Community
- Printers
- DesignJet, Large Format Printers and Digital Press
- Printer Preference Screen displays symbols not text

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09-06-2020 08:43 AM
Helping my Father solve the problem below. See picture of printer preference screen. I do not know any of the conditions before this happened. I went to the HP website and downloaded the printer install file and re-installed it. It did not fix it. He has a new HP OfficeJet that was recently installed and does not have this issue. Any advice would be appreciated.
Printer Preference Screen
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09-06-2020 03:26 PM
There were three suggested fixes I found on the forum. One was to change/reload the language. Since I have Windows 7 Home premium it does not allow for that. I had to download Vistalizator. I tried to download English but it would not let me because English was on the computer. I downloaded Swedish, changed to Swedish but the printer preference screen still had the symbols, not Swedish. I changed back to English and again there was no change. The second was to change the font. I tried to reset back to original font but nothing happened. I abandoned this option and went for the third. I had previously uninstalled the printer software through Windows Uninstall, but the reinstall did not work. The first forum I found suggested to do a root uninstall. I followed the directions, went through the reinstall process and that is what fixed the problem.
09-06-2020 09:32 AM
This kind of weird effect might be caused by a missing language font set.
Not sure whether the same principals apply to the Windows 7 and an old DesignJet T130 Preferences:
Add (install) a font library (English - American / USA) to your Windows OS.
Try "Segoe" font.
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HP DesignJet 130 Printer series
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09-06-2020 03:26 PM
There were three suggested fixes I found on the forum. One was to change/reload the language. Since I have Windows 7 Home premium it does not allow for that. I had to download Vistalizator. I tried to download English but it would not let me because English was on the computer. I downloaded Swedish, changed to Swedish but the printer preference screen still had the symbols, not Swedish. I changed back to English and again there was no change. The second was to change the font. I tried to reset back to original font but nothing happened. I abandoned this option and went for the third. I had previously uninstalled the printer software through Windows Uninstall, but the reinstall did not work. The first forum I found suggested to do a root uninstall. I followed the directions, went through the reinstall process and that is what fixed the problem.
09-06-2020 03:45 PM
Yes, the last is the only other solution that usually works - complete uninstall and reinstall of the printer software.
Most inkjet printer software includes its own font library - reloading the software fixes any corrupted or missing fonts in the software. Good that the software for your printer falls in that category.
I am glad it is fixed.
Stay Safe.
Thank you for participating in our HP Community.
We are a world community of volunteers dedicated to supporting HP technology
Click Thumbs Up on a post to show appreciation for the help.
Answered? Click "Accept as Solution" to help others find a solution.