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TomSS11
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Solved!

Printer Preference Screen displays symbols not text

HP Recommended
DesignJet130
Microsoft Windows 7 (64-bit)

Helping my Father solve the problem below.  See picture of printer preference screen.  I do not know any of the conditions before this happened.  I went to the HP website and downloaded the printer install file and re-installed it.  It did not fix it.  He has a new HP OfficeJet that was recently installed and does not have this issue.  Any advice would be appreciated.

 

Printer Preference ScreenPrinter Preference Screen

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TomSS11
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There were three suggested fixes I found on the forum.  One was to change/reload the language.  Since I have Windows 7 Home premium it does not allow for that.  I had to download Vistalizator.  I tried to download English but it would not let me because English was on the computer.  I downloaded Swedish, changed to Swedish but the printer preference screen still had the symbols, not Swedish.  I changed back to English and again there was no change.  The second was to change the font.  I tried to reset back to original font but nothing happened.  I abandoned this option and went for the third.  I had previously  uninstalled the printer software through Windows Uninstall, but the reinstall did not work. The first forum I found suggested to do a root uninstall.  I followed the directions, went through the reinstall process and that is what fixed the problem. 

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Dragon-Fur
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@TomSS11 

 

This kind of weird effect might be caused by a missing language font set.

 

Not sure whether the same principals apply to the Windows 7 and an old DesignJet T130 Preferences:

Add (install) a font library (English - American / USA) to your Windows OS.

Try "Segoe" font.

 

 

 

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Dragon-Fur

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TomSS11
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Thank you. I will try your suggestion

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TomSS11
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There were three suggested fixes I found on the forum.  One was to change/reload the language.  Since I have Windows 7 Home premium it does not allow for that.  I had to download Vistalizator.  I tried to download English but it would not let me because English was on the computer.  I downloaded Swedish, changed to Swedish but the printer preference screen still had the symbols, not Swedish.  I changed back to English and again there was no change.  The second was to change the font.  I tried to reset back to original font but nothing happened.  I abandoned this option and went for the third.  I had previously  uninstalled the printer software through Windows Uninstall, but the reinstall did not work. The first forum I found suggested to do a root uninstall.  I followed the directions, went through the reinstall process and that is what fixed the problem. 

View solution in original post

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Dragon-Fur
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@TomSS11 

 

Yes, the last is the only other solution that usually works - complete uninstall and reinstall of the printer software.

 

Most inkjet printer software includes its own font library - reloading the software fixes any corrupted or missing fonts in the software.  Good that the software for your printer falls in that category.

 

I am glad it is fixed.

Stay Safe.

 

Thank you for participating in our HP Community.

We are a world community of volunteers dedicated to supporting HP technology

Click Thumbs Up on a post to show appreciation for the help.

Answered? Click "Accept as Solution" to help others find a solution.

 

 

 

 

Dragon-Fur

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