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Get help with Large Format Printers, with direct access to all Latex Knowledge Center · Ask anything · Find anything · Share anything at HP LKC
Alejandro1897
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Printer crashes before printing

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HP OfficeJet Pro 7740
Microsoft Windows 7 (64-bit)

I just purchased a HP OfficeJet Pro 7740 a month ago. Sometimes before printing the printer just crashes and displays the following screen:

 

Error screen

 

After several resets and several minutes it works again.

 

I appreciate if somebody has a solution for this. Thanks.

 

14 REPLIES 14
sandytechy20
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@Alejandro1897

 

Welcome to the HP Forums. I would be happy to help you with your HP OfficeJet Pro 7740 Printer. I understand that it crashes while printing and you have already done some preliminary troubleshooting.

 

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

Please reply back on the public post as this Private message box is not monitored.

 

I hope this helps resolve this issue completely,

Regards,

Sandytechy20
I am an HP Employee

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Alejandro1897
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Hi Sandy,

Thanks for your answer, unfortunately the problem is still there. Do you have any other possible solution?
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sandytechy20
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@Alejandro1897

 

As you have already tried these steps and still having the issue, I would personally suggest you contact our HP phone support for further assistance. If your product is Out of warranty then remember to choose the paid options to get the tech support number.

 

They might have multiple options to help you on this.

 

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone number and phone number appear.

They will be happy to assist you immediately.

Keep me posted for any other assistance,

                               

Cheers.

Sandytechy20
I am an HP Employee

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Alejandro1897
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Another thing that I just notice is that the printer crashes if we sent to print from a laptop using WiFi. If we use cellphone with the app or the printer's email it works just fine.
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sandytechy20
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@Alejandro1897

 

Thanks for the reply.

I appreciate your time and effort.

 

Update the firmware on the printer and check if the issue persists.

Click here and refer the document to update the firmware.

 

Let me know if that helps.

Cheers.

Sandytechy20
I am an HP Employee

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Surfeagle
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I have the same problem with my brandnew printer 😡 and nothig helps.

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Big-Rev-Nev
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Hi,

     has anyone found a resolution to this issue yet?

 

Nev.

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wuahhu
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I am also having this exact same issue.  Has there been any resolution or discovery of the cause?

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Cgriffin
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I have the same issue. The printer is 2 months old! What is the fix?
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