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08-01-2020 02:53 AM
My printer passes all diagnostic tests when I shove the paper beyond the inserted instructions. But if I place paper exactly in the tray, as specified. The wheels don't pull on it to make it run through completely.
08-03-2020 10:00 AM
Welcome to the HP support community.
Clean the paper pick rollers
Turn off the printer.
Wait until the printer is idle and silent, and then disconnect the power cord and any cables from the rear of the printer.
Remove the paper stack from the input tray.
Lift the printer and place it on its side or back.
Pull out the paper tray, and then locate the gray paper pick rollers.
Lightly dampen a cotton swab with water, and then squeeze it to remove any excess water.
Clean the rollers with the swab, rotating the rollers with your fingers to completely clean them.
Allow the rollers to dry for two minutes.
Set the printer upright.
Reconnect the power cord, and then turn on the printer.
You can refer this HP document for more assistance:- Click here
I hope that helps.
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