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Printer lists an error that says Cannot Print. Visit for information

HP Recommended
DeskJet 8710
Microsoft Windows 10 (64-bit)

Printer lists an error that says Cannot Print. Visit for information. Printer does  not print.  New cartridges installed.  HP diagnostics show all green.


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Hi @TonyPalatka1

Welcome to the HP Support Community. I'd be happy to assist you.

  • The printer that you are using, is it a HP Officejet 8710?
  • Are you using HP Instant Ink cartridges?
  • Is the printer enrolled in Instant Ink?

For now, let us try these steps:


Restart the printer, the wireless router, and the PC


Restart the web services

Refer to this document to know how to turn it off.

To turn it back on, refer to this document.


If the issue persists, perform the steps 2 and 3 from this document.


Hope this helps! Keep me posted. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

I am an HP Employee

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