• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Get help with Large Format Printers, with direct access to all Large Format Knowledge Center· Ask anything · Find anything · Share anything at HP LKC
HP Recommended
Designjet Z6200

20190124_133046.1.jpg

2 REPLIES 2
HP Recommended

What we are looking at is the internal error codes that the HP Engineers can possibly decipher. We regular techs work off the Error Code that creates the internal info. 

Do you know what the error code was prior to this screen?

Another diagnostic tool is the LED lights near the main power on/off and the LED on the front panel. What are they doing when this happens? (ON/OFF/Flashing)

 

The nearest I can decipher from what I see is that it is a Power Distribution issue so this relates to either the Power Supply or the Printmech board (Error 3:10)

 

Roy K

HP Recommended

Unfortunately I don't know the error code prior to this screen.  The LED light near the main power (back of the printer) is ON.  The LED on the front panel is Flashing.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.