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02-10-2021 05:01 AM
I am trying to print on both the multi sheet tray and via the roll but no matter what size I attempt to print at I keep getting a paper size is incorrect error message and when I press print anyway it just spits the paper out with nothing on it and cancels the print job as if this had been printed. I have tried a factory reset, uninstalling the printer and then reinstalling again and I've also installed the latest firmware but still cannot get the error to clear. Any help would be appreciated.
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