cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Get help with Large Format Printers, with direct access to all Latex Knowledge Center · Ask anything · Find anything · Share anything at HP LKC
Dawn481
New member
3 2 0 0
Message 1 of 5
281
Flag Post

Printer repeatedly has 21:13 error

HP Recommended
HP Designjet Z3200ps

I recently removed and cleaned my service station due to waste tubing being disengaged. After reinstalling the service station, on startup,  I received a 21:13 error. There are no obstructions, carriage is moving. I have done a cold start but still receiving the error.

4 REPLIES 4
Repairatrooper
Level 13
Level 13
10,365 10,204 1,057 3,102
Message 2 of 5
Flag Post
HP Recommended

Do you see the service station move when turned on. Usually after a repair like this I will leave the right cover off so I can confirm movement and also make it easier to recheck wiring  before closing everything in. Have you performed the service station diagnostics yet?

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.


Was this reply helpful? Yes No
Dawn481
Author
New member
3 2 0 0
Message 3 of 5
Flag Post
HP Recommended

Yes, I left the cover off and I could see the the carriage within the service station move. I also ran the service station diagnostic and it returned the 21:13 error.

Was this reply helpful? Yes No
rubensanchez01
Level 4
130 115 1 6
Message 4 of 5
Flag Post
HP Recommended

if the left cover removed.... use a     T10  screw driver.. insert it to the hole behind     (   it has mark  )  turn to left

few times, till service station released. then push smoothly to the left..

 

Cost nothing... try it...

Was this reply helpful? Yes No
Dawn481
Author
New member
3 2 0 0
Message 5 of 5
Flag Post
HP Recommended

Not sure I understand your post. Can you be more clear...

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation