cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Get help with Large Format Printers, with direct access to all Latex Knowledge Center · Ask anything · Find anything · Share anything at HP LKC
Lucinda_DHSign
New member
1 0 0 0
Message 1 of 2
1,552
Flag Post

Solved!

Printhead alignment failed.

HP Recommended
HP Latex 360
Microsoft Windows 7 (64-bit)

I had HP Latex 360 for years and every time I changed the printhead/s, the printer could automatic alignment, but recently it says "Calibration cancelled due to substrate type/LED problem", I have tried different substrate, but still not working, which means LED problem, does anyone know how to solve this issue?

1 ACCEPTED SOLUTION

Accepted Solutions
Valsimot
Level 13
Level 13
8,232 7,448 958 1,481
Message 2 of 2
Flag Post
HP Recommended
Was this reply helpful? Yes No
1 REPLY 1
Valsimot
Level 13
Level 13
8,232 7,448 958 1,481
Message 2 of 2
Flag Post
HP Recommended
Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation