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HP Recommended
I am facing an issue of an error 'Printhead cleaning kit is full. Replace.'
I had check my Maintenance Cartridge is full. Level 110%. CH644A.
However, I was suggested to replace Q6715A. User Maintenance Kit.
Please suggest me on how to overcome the error, i am kinda confused now.
1 ACCEPTED SOLUTION
Accepted Solutions
HP Recommended
It seems that HP Product Specialist isn't really specialist.
Don't buy Q6715A
You need to buy and replace CH644A.
Cheers.
HP Recommended
You will need to buy and replace Maintenence cartridge CH644A it is few minutes job and replacing it is user-friendly.
https://www.youtube.com/watch?v=uVVWswMABzk check out YT video, replacing maintenance cartridge starts on 07:00 minute of video.
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HP Recommended
Hi, Valsimot.
Well, that's what I thought. But HP Product Specialist suggested to purchase Q6715A HP Designjet User Maintenance Kit.
That is why I'm having this confusion.
HP Recommended
It seems that HP Product Specialist isn't really specialist.
Don't buy Q6715A
You need to buy and replace CH644A.
Cheers.
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