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‎08-12-2018 08:14 PM

HP Recommended
Product: F2S72A

I am facing an issue of an error 'Printhead cleaning kit is full. Replace.'
I had check my Maintenance Cartridge is full. Level 110%. CH644A.
However, I was suggested to replace Q6715A. User Maintenance Kit.

Please suggest me on how to overcome the error, i am kinda confused now.

:HalfEyes:

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1 ACCEPTED SOLUTION

Accepted Solutions

‎08-13-2018 04:47 AM

HP Recommended

It seems that HP Product Specialist isn't really specialist.

 

Don't buy Q6715A

 

https://support.hp.com/wps/hp-skp-portlets/kaas/S3iA2VqAGQhM6kwC1KtMZOYIDOAO/c01125854?languageCode=...

 

You need to buy and replace CH644A.

 

Cheers.




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‎08-13-2018 01:26 AM

HP Recommended

You will need to buy and replace Maintenence cartridge CH644A it is few minutes job and replacing it is user-friendly.

 

https://www.youtube.com/watch?v=uVVWswMABzk  check out YT video, replacing maintenance cartridge starts on 07:00 minute of video.

 

 

 




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‎08-13-2018 03:05 AM

HP Recommended

Hi, Valsimot.

 

Well, that's what I thought. But HP Product Specialist suggested to purchase Q6715A HP Designjet User Maintenance Kit.

That is why I'm having this confusion.

:indifferent:

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‎08-13-2018 04:47 AM

HP Recommended

It seems that HP Product Specialist isn't really specialist.

 

Don't buy Q6715A

 

https://support.hp.com/wps/hp-skp-portlets/kaas/S3iA2VqAGQhM6kwC1KtMZOYIDOAO/c01125854?languageCode=...

 

You need to buy and replace CH644A.

 

Cheers.




My profile on LinkedIn

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