-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Printers
- DesignJet, Large Format Printers and Digital Press
- Printhead replacement not completed

Create an account on the HP Community to personalize your profile and ask a question
02-12-2018 01:51 AM
Hi there, i have a problem with my T2500, its been more than 2 months and with several attempts its displaying the error" printhead replacement not completed. We initially replaced the printhead after getting the error but that didnt help. We called a technician, he replaced the printhead twice with new ones, changed the carriage PCA, engine PCA,primer assy and Carriage w/0 and PCA w/retainer but the problem persists, the ink levels are ok. Please help
02-12-2018 08:41 AM
The issue may be even simpler than you think.
Try, with a damp cloth, wiping clean the Encoder strip. It is probably filthy.
To clean the left side, the Carriage will have to be moved out of the service station area.
Initialize the printer and once you hear the carriage move away, turn off from the back. This will allow you to move the carriage manually for the cleaning.
Good Luck,
Roy K