• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need to install your printer? Click here for tips and tricks!
Get help with Large Format Printers, with direct access to all Large Format Knowledge Center· Ask anything · Find anything · Share anything at HP LKC
HP Recommended

In my plotter, I have noticed the printheads are not being capped when in the parking position. I can see from the side (no right cover) that caps in service station move more to the front so the printheads are not covered/capped. I have tried the service station diagnostic and service station calibration but still not capping. What can I do? Please help me.

Regards

1 REPLY 1
HP Recommended

Remove the right cover and examine the service station closely to make sure there is not foreign material blocking the movement. There is also a manual service station drive on the back of the service station that you use a t-10 torx to move the service station. You can try to manually cap the printhead to confirm the station works.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.