Printing issues on custom sizes paper with Designjet t230

[Philippe_Tregor]

Hello
I am having some issues with my designjet t230 purchased last July. Since last week, and when I use custom size papers (24 inch roll), it prints oblique and dotted lines instead of the desired technical drawings. Until then, there were no problems, I have not changed any settings to my knowledge, except the print preview application updated a few days ago.
By the way, when I run a print with preview, the preview is correct on the screen, and produces a bad print.With standard papers (A3,..A1) no particular problem, nor with office applications (Excel, Paint). These problems are related to CAD software (Staircon, Rhino..), I tried a diversion by passing by pdf files, but that causes the same problem.

[HarryCR]

Hi @Philippe_Tregor 

What driver are you using? Did you try reinstalling it?

[Philippe_Tregor]

Hellon

I think it's the last driver here are the details:

[HarryCR · Accepted solution]

Hello @Philippe_Tregor 

I can see you are using the Windows embedded driver, I will suggest you downloading the driver from hp.com and install it. Then test the printer

[Philippe_Tregor]

Hello,

thank you for your answer. How is the best way to install the right driver? I uninstall this printer, and reinst(all with the right driver?

[D Hook]

Yes, that's a good way to do it.  Be sure to reboot computer between uninstall and reinstall.  You might get a message that says the computer already has that driver installed and ask if you want to use it but you'll want to tell it to use the new driver instead.

[HarryCR]

Hi @Philippe_Tregor 

I am sorry for the delay, please check the word document with the steps.

[igscolombo]

i have just installed a new T230 printer with new hp driver and default factory settings on printer

trying to print with paper roll a1 the print starts and after 10 cm the cutter eject the paper

i have created a custom format for paper format. using it i have the same problem

do you have some suggestion? 

[HarryCR]

What are the specifications of the roll of paper? because sounds related to the line sensor that cannot recognize the paper edge.