• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Get help with Large Format Printers, with direct access to all Large Format Knowledge Center· Ask anything · Find anything · Share anything at HP LKC
Locked

‎03-27-2024 11:57 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

So my HP Designjet T520 24 inch printer is rejecting the new HP Black ink cartridge.  I thought it was because the new cartridges were a bit old so I bought a new HP Black Cartridge but the half volume size one this time from Viking and it says it is damaged.  Any suggestions?  Very frustrating.  I have done the whole off on thing and taken out the cartridges and print head a reinstalled.  It is fine about the three colours but hates the black one.

Category:
1 REPLY 1

‎03-27-2024 01:19 PM

HP Recommended

You probably require a new printhead. Remove the biack cartridge is there any ink inside the printhead where the black cartridge sits.

Accept as Solution
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.