Reseat Print Head Error

[Longtimeprinter]

My black print head called for replacement.  I ordered a new one, and it worked once.  Went to use it again, and got an error, saying "reseat".  I also cleaned to contacts on the carriage, per other threads.  Couldn't get that head to work, so ordered a brand new one, same issue, says "reseat".  Can't get it to clear error.  I'm about ready to roll this p.o.s. to the dumpster.  

[D Hook]

Sometimes it helps to reseat the printhead adjacent to the one you're having problems with as well.

[Longtimeprinter]

Didn't help.....same issue

[EOJTech]

May want to try powering down, removing all printheads and media, then following prompts on startup. If that doesn't work maybe there is a problem with the trailing cable and/or carriage. Could go into diagnostics to test the appropriate components.

[Tabassum_S]

Thank you for using the HP forum.

Error : Reseat Print Head Error

Problem Description: Faulty printhead or carriage pca.

The possible cause could be: Carriage PCA

Corrective Action:

1. Make sure cartridge levels are above 40% while replacing printhead.

2. Remove all the cartridges from the plotter and printhead.

3. Turn on the plotter without cartridges and printhead, if it gives message as: missing printhead
first install all the cartridges one by one and then continue with printhead replacement.

4. When it gives message : missing printhead, make sure cartridges are inserted first and then printhead for the replacement to be completed successfully

5. After doing all the above steps, if still error persists, try upgrading firmware in the plotter.

6. After Firmware upgradation, follow same steps 1,2, 3 and 4 it should complete the process.

7. If still issue persists, might be printhead has gone faulty, get the printhead replaced from vendor\dealer\HP ARC.

8. If it is checked with more than 2 printheads, might be carriage pca has gone faulty, get the part replaced from HP.

Although I am an HP employee, I am speaking for myself and not for HP.

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[walshyuk]

Hi did you ever get to solve this issue as I am having the same issue believe it or not with the same colour 

Many Thanks 

[walshyuk]

Hi did you ever solve this issue ? 

Thanks