cancel
Showing results for 
Search instead for 
Did you mean: 
Get help with Large Format Printers, with direct access to all Latex Knowledge Center · Ask anything · Find anything · Share anything at HP LKC
Cerberus_2018
Level 1
3 2 1 2
Message 1 of 2
328
Flag Post

Solved!

Smartstream fails to send jobs to plotter

HP Recommended
HP Smart Stream with Pagewide XL 5000
Microsoft Windows 10 (64-bit)

I have several machines that I oversee where the users are  trying to use the HP SmartStream software (v7.5.0.310) to send print jobs to a Pagewide XL 5000. They set up the job and then click on the print button. From there it goes into the queue. The job then hangs with a "Waiting to process in printer" message. Eventually the job times out with an error, "Printer Error: Job moved to "History"". This does not occurr on every machine that SmartStream is installed on. Also those machines having the issue can see the consumable and printer statuses in SmartStream. Those same machines can also print directly to the pagewide with out any issues.

 

I've done just about everything I can think of, including uninstalling and reinstalling SmartStream. The end result each time is still the same. 

1 ACCEPTED SOLUTION

Accepted Solutions
Cerberus_2018
Author
Level 1
3 2 1 2
Message 2 of 2
Flag Post
HP Recommended

Thought I'd post an update. The issue was isolated to the security software that my company uses. Evidently there were some changes to the firewall backend and it started blocking submissions to the printer via SmartStream. After working with the IT department and the security vendor the issue was isolated and rectified. I'm happy to report that I can print using SmartStream once again.

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1
Cerberus_2018
Author
Level 1
3 2 1 2
Message 2 of 2
Flag Post
HP Recommended

Thought I'd post an update. The issue was isolated to the security software that my company uses. Evidently there were some changes to the firewall backend and it started blocking submissions to the printer via SmartStream. After working with the IT department and the security vendor the issue was isolated and rectified. I'm happy to report that I can print using SmartStream once again.

View solution in original post

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation