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‎01-15-2022 03:17 AM - last edited on ‎01-15-2022 01:10 PM by Moderator

HP Recommended
Product: HP DesignJet T650 36-in Printer
Operating System: Microsoft Windows 10 (64-bit)

Hi guys,

we have some strange issue with two HP DesignJet T650 36-in Printers. We use it mainly to print out plans, it's only some thin black lines without text. We print every week and it often works well but sometimes the printers do some very strange thing: dots and lines arranged with millimetre precision. It's not blurred, as is usually the case. The problem exists on both plotters. [CONTENT REMOVED].  Someone seen that before? Technician already replaced all parts possible, no help. We tried various operating systems (Windows 7, 10, 11, Server 2012, 2019), different configurations, drivers and different software to print from. The problem persists for months now, it's so strange because printing works fine and suddenly this error pages occur. Unfortunately, we cannot identify any habit behind this.

 

Greets,

Larry

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13 REPLIES 13

‎01-18-2022 06:43 AM

HP Recommended

Hello @Larryfitz11 

 

Is it possible you can attach any sample of the issue?

After replacing parts what resolution did you get from the technician?

I am an HP employee
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‎01-18-2022 09:47 AM

HP Recommended

He had posted a picture of the print but it appears another mod removed it for some reason.

 
 
I don't work for HP....I just repair their printers.
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‎01-18-2022 11:41 AM

HP Recommended

Hey guys 🙂

 

Because of HP policy, when images display any personal information we remove it, as it goes against the rules.

 

But in this case @Larryfitz11 has posted an image using a 3rd party url, that could be changed in the future. As a secure measure, It was request to him to edit and attach the new image to the thread 🙂

 

Kind regards,

 

MarcusC

I work on behalf of HP.
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‎01-18-2022 12:01 PM

HP Recommended

Thank you @MarcusC 

I am an HP employee
1 person found this reply helpful
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‎01-18-2022 12:11 PM

HP Recommended

Unfortunately, it seems like I can't upload an image that way.

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‎01-18-2022 12:25 PM

HP Recommended

Hey @Larryfitz11 

 

Apologies, I'll send to HP so we can verify what's going on.

 

Regards,

 

MarcusC

I work on behalf of HP.
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‎01-18-2022 05:04 PM

HP Recommended

Marcus, good to know.  thanks.

I don't work for HP....I just repair their printers.
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‎01-20-2022 12:10 PM

HP Recommended

Hi, still don't have the option to upload pics directly. Is there another option to upload the pic as it would help a lot if you could see that.

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‎01-21-2022 04:29 AM

HP Recommended

Hello @Larryfitz11 ,

 

Could you try to upload the image again, please?
Please let me know if the error persists.

 

JessikaV
HP Support Community Administrator

I work on behalf of HP
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