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‎05-11-2023 03:28 AM

HP Recommended
Product: T650

Dear Community,

 

we have a customer whose T650 worked fine with the HPGL 2 Driver unitl yesterday from several PC's.

Today, when you print the printer prints the beginning, stops ejects far to much paper doesn't cut it off.

We use the function "Remove emtpy areas in the driver" but printer ignores this and ejects to much paper.

Even with the windows test page there are only some black dots in the corner of the paper rest is blank.

It occurs at least from 2 PCs. Other colleagues are not in the office today, so I could test more PCs.

I've already tried the following:

-installed the latest HPGL2 driver version

-connected one PC directly with Patchcable to th printer

-removed the last Windows patches

Same error again and again.

The only thing that has worked was intalling the PCL3  printer driver that windows finds automatically.

But here the margin, when using "Remove blank areas" is too small.

 

What could have happened? It worked fine until yesterday. I don't want to change drivers at several PC's if possible.

Thank you.

 

 

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