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03-01-2021 01:47 AM - edited 03-01-2021 01:51 AM
Hello, I use my design jet only with the sheet feed.
I will be constantly feeding paper in and after awhile printing my printer fails to recognise that the sheet is unloaded.
I continue to work by clicking "unload" & rolling a piece of paper through the feed and it triggers the sensor that it has in fact unloaded a non existent piece of paper.
This culminates in a full system error message with all the testing being passed except for the end step where it asks me to "unload" a piece of paper that isn't there.
Has anyone else had this problem/knows how to fix it without a technician?
03-02-2021 04:56 AM
The error seems to be related to the motor that pushes the media inside .. but the part appearing q5669-67801 is related to the sensor of the media that probably is out of its position .
so fist check the media sensor from under the right side of the plotter , the media sensor is the number 5 .
you can check the sensor from behind with a lamp or light to check the position of the sensor and try to insert a smaller card board to check the functionality .. please do this when plotter is turned off as you can hurt your hand ... if not solved continue
try from underneath the plotter to remove and reinstall the sensor using a flat screw driver
.If you can do it its great , but .... its an hp technician job to fix it .
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