• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Get help with Large Format Printers, with direct access to all Large Format Knowledge Center· Ask anything · Find anything · Share anything at HP LKC
Locked

‎10-06-2021 06:59 AM - last edited on ‎10-06-2021 10:31 AM by HP Administrator

HP Recommended
Product: Designjet 500

Hey, I've a designjet 500. For some reason it's coming up system error 22:10. If I remove the CYAN cartridge it turns on then comes up replace cartridge. I insert a new cartridge but it doesn't pick it up. 

 

If I keep the cartridge in and turn it on it doesn't even load up I just get the error code.

 

Any help or advice would be appreciated. 

 

Category:
1 REPLY 1

‎10-06-2021 07:21 AM

HP Recommended

Check the expiration date on cartridges if expired that might be the cause of the issue, also make sure you are running the latest firmware on Designjet 500.




My profile on LinkedIn

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.