T100 not detecting glossy paper in multi-sheet tray

[RPF62]

I have a T100 designjet. I am trying to print a color image on 8.5 x 11 paper, from multi-sheet tray. When I insert a sheet of plain copy paper, the print job works fine. However, when I insert a glossy 8.5 x 11 sheet of paper in the multi-sheet tray, the printer will not load and print to it, and says "paper not detected." I have tried several different paper type settings in the menu screen, all with the same result: "paper not detected"

[Valsimot]

Does the printer feed the glossy sheet and the ejects it with paper not detected or it doesn't even feed?

Have you tried a single sheet feed?

What is the weight of the glossy paper you are using?

[RPF62]

The paper does not even start to feed.  The menu screen on the plotter just prompts me to load paper.   The paper is "HP Advanced Photo Paper."  66-lb.  

[Valsimot]

Try using the manual sheet to load that media. Max for sheet feeder is 220 gsm and for manual feed is 280 gsm.

[RPF62]

Thanks - I will try the manual single sheet feed.   However, 220 gsm equates to about 80 lb paper, I think.  So my 66-lb paper should be well below the 220 gsm limit.