• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Get help with Large Format Printers, with direct access to all Large Format Knowledge Center· Ask anything · Find anything · Share anything at HP LKC
Locked

‎07-31-2020 11:11 AM

HP Recommended
Product: T100
Operating System: Microsoft Windows 10 (64-bit)

I have a T100 designjet. I am trying to print a color image on 8.5 x 11 paper, from multi-sheet tray. When I insert a sheet of plain copy paper, the print job works fine. However, when I insert a glossy 8.5 x 11 sheet of paper in the multi-sheet tray, the printer will not load and print to it, and says "paper not detected." I have tried several different paper type settings in the menu screen, all with the same result: "paper not detected"

4 REPLIES 4

‎07-31-2020 11:20 AM

HP Recommended

Does the printer feed the glossy sheet and the ejects it with paper not detected or it doesn't even feed?

 

Have you tried a single sheet feed?

What is the weight of the glossy paper you are using?




My profile on LinkedIn

Was this reply helpful? Yes No

‎07-31-2020 11:24 AM

HP Recommended

The paper does not even start to feed.  The menu screen on the plotter just prompts me to load paper.   The paper is "HP Advanced Photo Paper."  66-lb.  

Was this reply helpful? Yes No

‎07-31-2020 11:33 AM

HP Recommended

Try using the manual sheet to load that media. Max for sheet feeder is 220 gsm and for manual feed is 280 gsm.




My profile on LinkedIn

Was this reply helpful? Yes No

‎08-02-2020 08:52 AM

HP Recommended

Thanks - I will try the manual single sheet feed.   However, 220 gsm equates to about 80 lb paper, I think.  So my 66-lb paper should be well below the 220 gsm limit.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.