• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Get help with Large Format Printers, with direct access to all Large Format Knowledge Center· Ask anything · Find anything · Share anything at HP LKC
Locked

‎09-01-2024 08:41 AM

HP Recommended

Upon start up, The T120 printer immediately goes to police a Blue screen with the following Code: B3214D58. I have restarted it, removed it from the power stores and restarted it and nothing seems to reset it. Please advise

Category:
1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-03-2024 10:22 PM

HP Recommended

I suggest you purchase the part directly from HP Parts Store as the price is usually much better than what is offered on Ebay. Part number you are looking for is CQ890-67105

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
4 REPLIES 4

‎09-02-2024 12:59 AM

HP Recommended

The bluescreen on T120 is caused by defective firmware USB drive that is on a printers mainboard, you can get replacement on eBay, make sure that you get the correct one for your printer model.




My profile on LinkedIn

Was this reply helpful? Yes No

‎09-03-2024 10:22 PM

HP Recommended

I suggest you purchase the part directly from HP Parts Store as the price is usually much better than what is offered on Ebay. Part number you are looking for is CQ890-67105

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



1 person found this reply helpful
Was this reply helpful? Yes No

‎09-11-2024 04:57 AM

HP Recommended

Is this also working for bue screen code B335386C?

Was this reply helpful? Yes No

‎09-11-2024 03:16 PM

HP Recommended

Works for nearly all blue screen on startup issues.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.