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Hello, we have the HP Designjet T120 plotter and ran into the issue of an ink cartridge leak.  We replaced the printhead with the full kit but now we're running into the issue when the paper realigns it's stuck at 0% and not progressing further than that.

 

Any help is greatly appreciated.

 

Thanks

Derek

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

When you installed the print head did it go through the new printhead sequence?

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
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HP Recommended

When you installed the print head did it go through the new printhead sequence?

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



HP Recommended

Yes, the second time we went through it in order then it worked properly.  Have now done the 3 stage printhead clean and it's working great again.

 

Thanks!

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