T120 has blue screen with B3317968 displayed.

[Carl55]

The blue screen is on the plotter. Reboot doesn't help. I reloaded software (driver) on computer but computer does not see the plotter. 

[rasheddul · Accepted solution]

Hi,

If any body face the below related proble of HP designJet T120/t520 printer relted, you must follow the below process:

At first try to follow the below steps and get it fix by :

- Connecting the printer to another outlet

- Repacing the power cable

- Replacing the Main PCA (If you have replace Main PCA, it will solved the issue.)

Also try to Isolate the printer by removing any connectivity cables, printhead

Try removing the ink cartridges, printhead, paper, replacing the power cable and another power outlet. If you still have the problem, please replace the Main PCA (P/N: CQ890-67097)

PartSurfer: http://partsurfer.hp.com/Search.aspx?SearchText=CQ890-67081

Part Store: https://parts.hp.com/hpparts/Default.aspx?mscssid=

N.B: Part No. CQ890-67081 is an older revision.

Main PCA - T120: P/N: CQ891-67013

Main PCA - T520: CQ890-67023 

It is my understanding that the new Main PCA should come with the USB with the FW. Make sure it is there before installing the new main PCA.

If problems with the FW, will not recommend you to use the old USB with the firmware again.

If not covered under warranty you may replace Encrypted chip which is failed on the mainboard inside the printer you can buy it on ebay/other's source:

http://www.ebay.co.uk/itm/282081139582?ssPageName=STRK:MESELX:IT&_trksid=p3984.m1555.l2649

http://www.ebay.co.uk/itm/HP-Designjet-T520-Blue-Screen-Error-Solution-Encrypted-chip-/282385654102

http://www.ebay.co.uk/itm/282153834889

I hope that answers will support to concern adequately. Let me know! Good luck 

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

Thanks,
Rashed

[rasheddul · Accepted solution]

If any body face the below related proble of HP designJet T120/t520 printer relted, you must follow the below process:

At first try to follow the below steps and get it fix by :

- Connecting the printer to another outlet

- Repacing the power cable

- Replacing the Main PCA (If you have replace Main PCA, it will solved the issue.)

Also try to Isolate the printer by removing any connectivity cables, printhead

Try removing the ink cartridges, printhead, paper, replacing the power cable and another power outlet. If you still have the problem, please replace the Main PCA (P/N: CQ890-67097)

PartSurfer: http://partsurfer.hp.com/Search.aspx?SearchText=CQ890-67081

Part Store: https://parts.hp.com/hpparts/Default.aspx?mscssid=

N.B: Part No. CQ890-67081 is an older revision.

Main PCA - T120: P/N: CQ891-67013

Main PCA - T520: CQ890-67023 

It is my understanding that the new Main PCA should come with the USB with the FW. Make sure it is there before installing the new main PCA.

If problems with the FW, will not recommend you to use the old USB with the firmware again.

If not covered under warranty you may replace Encrypted chip which is failed on the mainboard inside the printer you can buy it on ebay/other's source:

http://www.ebay.co.uk/itm/282081139582?ssPageName=STRK:MESELX:IT&_trksid=p3984.m1555.l2649

http://www.ebay.co.uk/itm/HP-Designjet-T520-Blue-Screen-Error-Solution-Encrypted-chip-/282385654102

http://www.ebay.co.uk/itm/282153834889

I hope that answers will support to concern adequately. Let me know! Good luck 

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

Thanks,
Rashed