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08-25-2020 01:51 PM
I have a T120 that regularly prints Arch-D (24x36) pdfs from autocad. I've not had any issues for years. I've always just selected the same paper size and settings. I've always loaded a plain paper roll.
Today, I tried to do a routine print and kept getting the error Paper Mismatch the pdf requires "Generic Natural Tracing" paper but the roll is Plain Paper. I say Print Anyway but it prints a single strip and the rest of the page is blank. I assume there is software or hardware issues because I should be able to print a basic Autocad/PDF sheet on plain paper as I've always done.
08-29-2020 08:16 AM
This sounds like a print job issue. Any chance the print preferences were modified and your programs think that they want to print on the unexpected media? Or perhaps a program update has changed the defaults? What happens if you try to print the Windows test page or something from another program?
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
09-01-2020 02:57 PM
From what I've been able to find, the problem is rooted in the way the Roll is being loaded. It either isn't pushed down all the way or dust/grim is preventing the Roll from being properly set after a new Roll is loaded. I have found I don't have the issue when I lift the Roll up and firmly push it back down. I also select the Paper as "Genetic Natural Tracing" even though it is just a regular Roll.
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