T210 Bands being printed. Brand new printer.

[ssm2130]

I unboxed my DesignJet T210 today.  I followed the setup instructions and starting printing from my Windows 10 desktop.

I am using the ink supplied with the printer and HP 24" x 150' Universal Bond Paper roll.

The first print was in B&W line drawing.  It had missing lines in the print.

With new ink I thought maybe it just needed to be worked in so I printed a black and white photo.  It presented with the lines and now had variable darkness wide bars every inch or so.

I opened the troubleshooter and did printed the test documents, cleaned the printer head, and advance aligned the paper.  That resolved the line missing issue, but the bars still persisted.

I tried printing in color, an again the bars are there and are very noticeable.  See the images below to see what I am talking about.  The black grid is printed as intended, but the discolored bars are not on the image.

I am looking for any suggestions or otherwise I am contacting HP support.  The troubleshooter can help me no further.

[ssm2130]

I just ran the print head cleaner again and the full horizontal bars have not improved.  Also, the head cleaner print worked just fine. Also, the unprinted sections o the paper have no marks or bars on them.

 

[ssm2130 · Accepted solution]

Solution from HP support:

• Give access to your computer to a support person by installing a temporary app.
• Delete all instances of the printer on the computer.
• Load a driver that only HP support has access to via an hp support ftp site.
• Reinstall printer with those drivers.
• Convert all images to pdf to be printed.
• print from Adobe Acrobat DC Reader.
• Create custom page sizes for every poster size you want to print (in my case hundreds).
• NEVER use the installed HP software to print posters.
• WASTE A LOT OF PAPER AND INK IN THE PROCESS

I am very unpleased with this result.  It removed the bars in my print, but come on HP.  The software and drivers you install on my computer when I set this printer up cannot print a poster?  This is a architectural printer sure, but it also prints maps, posters and other types of art.

I find it absurd that the solution is to use Adobe Acrobat DC (which you have to pay for) to be able to print a poster.  Why do I have to convert the files to pdf to be able to print an image.  Its a printer.