T2500 cannot print 36 x 48

[WaterH2O]

Hello forum!

We purchased T2500 last year and didn't have any issue pritning Arch E (36" x 48") of PDF document. I haven't printed much this summer. Last week, when I tried to print Arch E, it cutts off and the image is distored.  We have 36" inch roll and didn't have problem printing them. I tried priting in Arch D size (24" x 36"). It prints right. I resinstalled the driver. It didn't work. Please see the image preview and share your ideas! Any help will be greatly appreciated!

[Mikeg81 · Accepted solution]

Hi,

If you are printing from Adobe, go to File > Print > Advance > Check print as image.

Print that document again.

[WaterH2O]

Hi Mike,

I appreciate your help. The image option worked! All layers are aligned. Howewer, the printer still cuts off the image. Any suggestion please?

Thanks,

Heena

[Mikeg81]

Hi,

Is the printer rotating the image 90 degrees?

Or is the printer detecting the roll shorter?

[WaterH2O]

Hi Mike,

The printer detects the roll shorter. I set up to print 36 x 48. The printer displays 36 x 36. I have tried both portrait and landscape.  Thank you again Mike!

Heena

[Mikeg81]

Hi,

Looks like the printer is rotating the image.

Check the orientation settings on the application.

Also try to rotate the image 90 degrees at the aplication

[WaterH2O]

Hi Mike,

The orientation setting on the application didn't work. Rotating the image 90 degrees worked! Thank you so much for your help!

Heena