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‎06-10-2025 02:21 PM

HP Recommended

Got a used T3500 from Staples and cannot seem to create Quicksets. I’m guessing that option is enabled/disabled in either “Extended Customizations Mode” or “Enable Custom Menu”.

 

I tried the factory 2nd level code “5494” but it doesn’t work.

 

I cannot find a way to restore it to factory settings. Is it possible?

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‎06-11-2025 04:47 PM

HP Recommended

 

You will probably have to go into the pre-boot menus and format the harddrive. Search for a service manual online as it will provide all the steps required.

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‎07-14-2025 08:35 AM

HP Recommended

The method described in the service manual directs you to do a “Secure Disk Erase” in the service utilities menu from a normal boot. The issue is that I do not see it. I see “Disk Wipe DoD 5220.22-M” and did an insecure mode, but that did not allow me to make a quick set.

 

Any other ideas?

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