T730 PRINTER

Gume1572 · ‎12-07-2022

Hello, I been having some issues with printer HPDesignJetT730 .

The printer is not able to detect any kind of paper., we put the roll inside and aparently the printer make the job ,but after some second there is a message at the screen saying " the paper was not detected and put the roll again".

Need help in order to we can enable again the printer.

Thanks in advance.

Repairatrooper · ‎12-07-2022

Open the right door and examine the service station closely. If you see excessive ink then it is quite likely that your print head is leaking and will require replacement. How this can affect paper loading is like this. If you look at the picture below you see the circled item, this is the sensor cleaner for the paper sensor mounted to the printhead carriage. When a printhead leaks, this brush can get contaminated with ink which is then transferred onto the sensor, effectively blinding it. I have had 50/50 success in cleaning the brush. Care must be taken to not flatten it out. A water dampened q-tip and brushing from base to the tip seems to work the best, or simply replace the service station.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.

Create an account on the HP Community to personalize your profile and ask a question