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07-16-2018 03:32 PM
When starting I get a blue screen with 0112E9aa. Then a white screen that says:
code image: sox
If I cycle through this a bunch of times it will eventually come on and I can print, however, I am not getting any color in my prints. I've changed all of the cartridges. I have tried to clean printheads via the untility program. It hangs on level 2 and I end up having to pull the power cord and the whole process starts over. We use this printer very rarely, so it shouldn't be having issues. Can anyone help?
08-29-2018 01:44 AM
Hi, Thanks for contact with HP Support Forum.
At first update the latest firmware through HP DesignJet Printer Utility.
Driver and Firmware: https://support.hp.com/us-en/drivers/selfservice/hp-designjet-t730-printer/8764508
Troubleshooting Documets: https://support.hp.com/us-en/product/hp-designjet-t730-printer/8764508
If display will shows totally white, please open the lest site cover and reconnect the all cable with Main PCA connection. If not solved, please replace New Main PCA.
P/N: F9A30-67001 - Main PCA
Please contact with your nearest HP Partner or HP Service Centre for under warranty claim or new Main PCA Collect issue.
I hope that answers will support to concern adequately. Let me know! Good luck
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