T730 White Screen Message

[CathyRinne]

When starting I get a blue screen with 0112E9aa. Then a white screen that says:

Assert: 0x0112e9aa

code image: sox

file: rfs_drv.c

line: 274

If I cycle through this a bunch of times it will eventually come on and I can print, however, I am not getting any color in my prints. I've changed all of the cartridges. I have tried to clean printheads via the untility program. It hangs on level 2 and I end up having to pull the power cord and the whole process starts over. We use this printer very rarely, so it shouldn't be having issues.  Can anyone help?

[rasheddul]

Hi,  Thanks for contact with HP Support Forum.

At first update the latest firmware through HP DesignJet Printer Utility.

Driver and Firmware: https://support.hp.com/us-en/drivers/selfservice/hp-designjet-t730-printer/8764508

Troubleshooting Documets: https://support.hp.com/us-en/product/hp-designjet-t730-printer/8764508

If display will shows totally white, please open the lest site cover and reconnect the all cable with Main PCA connection. If not solved, please replace New Main PCA.

P/N: F9A30-67001 - Main PCA

Please contact with your nearest HP Partner or HP Service Centre for under warranty claim or new Main PCA Collect issue.

I hope that answers will support to concern adequately. Let me know! Good luck 

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Thanks,
Rashed