Showing results for 
Search instead for 
Did you mean: 
Get help with Large Format Printers, with direct access to all Latex Knowledge Center · Ask anything · Find anything · Share anything at HP LKC
New member
4 2 0 0
Message 1 of 2
Flag Post

T730 White Screen Message

HP Recommended
Designjet T730
Microsoft Windows 7 (64-bit)

When starting I get a blue screen with 0112E9aa. Then a white screen that says:


Assert: 0x0112e9aa

code image: sox

file: rfs_drv.c

line: 274


If I cycle through this a bunch of times it will eventually come on and I can print, however, I am not getting any color in my prints. I've changed all of the cartridges. I have tried to clean printheads via the untility program. It hangs on level 2 and I end up having to pull the power cord and the whole process starts over. We use this printer very rarely, so it shouldn't be having issues.  Can anyone help?

Level 7
634 609 35 85
Message 2 of 2
Flag Post
HP Recommended

Hi,  Thanks for contact with HP Support Forum.


At first update the latest firmware through HP DesignJet Printer Utility.


Driver and Firmware:


Troubleshooting Documets:





If display will shows totally white, please open the lest site cover and reconnect the all cable with Main PCA connection. If not solved, please replace New Main PCA.


P/N: F9A30-67001 - Main PCA


Please contact with your nearest HP Partner or HP Service Centre for under warranty claim or new Main PCA Collect issue.




I hope that answers will support to concern adequately. Let me know! Good luck 

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!



Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation