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CathyRinne
New member
4 2 0 0
Message 1 of 2
685
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T730 White Screen Message

HP Recommended
Designjet T730
Microsoft Windows 7 (64-bit)

When starting I get a blue screen with 0112E9aa. Then a white screen that says:

 

Assert: 0x0112e9aa

code image: sox

file: rfs_drv.c

line: 274

 

If I cycle through this a bunch of times it will eventually come on and I can print, however, I am not getting any color in my prints. I've changed all of the cartridges. I have tried to clean printheads via the untility program. It hangs on level 2 and I end up having to pull the power cord and the whole process starts over. We use this printer very rarely, so it shouldn't be having issues.  Can anyone help?

1 REPLY 1
rasheddul
Level 7
634 609 35 85
Message 2 of 2
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HP Recommended

Hi,  Thanks for contact with HP Support Forum.

 

At first update the latest firmware through HP DesignJet Printer Utility.

 

Driver and Firmware: https://support.hp.com/us-en/drivers/selfservice/hp-designjet-t730-printer/8764508

 

Troubleshooting Documets: https://support.hp.com/us-en/product/hp-designjet-t730-printer/8764508

 

 

 

 

If display will shows totally white, please open the lest site cover and reconnect the all cable with Main PCA connection. If not solved, please replace New Main PCA.

 

P/N: F9A30-67001 - Main PCA

 

Please contact with your nearest HP Partner or HP Service Centre for under warranty claim or new Main PCA Collect issue.

 

 

 

I hope that answers will support to concern adequately. Let me know! Good luck 


Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

 

Thanks,
Rashed

Regards/Rashed
https://www.linkedin.com/in/rasheddul
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