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‎06-13-2022 01:35 PM

HP Recommended
Product: HP DesignJet T830 36-in Multifunction Printer
Operating System: Microsoft Windows 11

When scanning a plan on mylar the scanner only scans about an inch or two of the top of the page before thinking it is finished and asking for the next page. No issues on plain paper. Tried turning on the 'translucent media' setting, but it didn't make a difference.

 

Any suggestions of what else I can try?

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎06-13-2022 01:50 PM

HP Recommended

Media supported and not supported by this device

 

Repairatrooper_0-1655149819450.png

Information taken from the user guide here http://h10032.www1.hp.com/ctg/Manual/c04905853.pdf

 

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



View solution in original post

1 person found this reply helpful
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1 REPLY 1

‎06-13-2022 01:50 PM

HP Recommended

Media supported and not supported by this device

 

Repairatrooper_0-1655149819450.png

Information taken from the user guide here http://h10032.www1.hp.com/ctg/Manual/c04905853.pdf

 

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



1 person found this reply helpful
Was this reply helpful? Yes No
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