T920 stuck in the initializing process...

[OrangeMoon]

Hello everyone! I´m trying to find out what happened to our T920 firmware. The printer was unplugged for 6 weeks due to holidays, and today it did n´t restart normally; after reinstalling the 2018 firmware, it get stuck in 16% initializing process, it warns that there is a 63:20 problem and after telling it to continue it do not get more that 16% advance. I´ve called the HP phone support and they told me to unplug the printer and restart it but we are in the 16% loop. Thanks in advance for your help. Best regards!

[Valsimot]

It would be something network related to electronics.

https://support.hp.com/za-en/document/c03800464 

If you haven't tried disconnect printer from the network and try the unplugging again.

[OrangeMoon]

Hi Valsimot, thanks for answering. The plot twist is that our printer never has been connected to any network. We only use it to print files from USB drives.

[chris1designjet]

Dear Sir 

remove any usb before starting the protter 

try to redownload the right firmware on a usb fat 32 formatted and install the usb before starting plotter ,if  it finds the firmware and it checks it before installing it . please do pay attention to not switch off the printer when the firmware is installing till the plotter restarts by it self  or you will destroy the booting process.

https://ftp.hp.com/pub/softlib/software13/COL51655/MRY_06_00_06.1.fmw

if it is the same or an error 08:11 comes out you need a hp support to replace your hard drive 

let me know