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Roy_Kuzmich
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Message 1 of 6
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Solved!

T920ps - Not waking from Sleep Mode

HP Recommended
Designjet T920ps
Microsoft Windows 7 (64-bit)

We have a T920ps that has had issues waking from sleep mode.

HP has been contacted and been on site to repair but still not working.

Printer will not wake up when a job is sent from printer or when the front panel is pressed.

Client has to turn printer off/on.

Also, they sometimes cannot access EWS which sounds like it may be a network communication issue.

 

Has anyone else had sleep mode issues?

Does anyine have any ideas to share.

 

Thanks,

Roy

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Roy_Kuzmich
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Level 6
217 187 21 32
Message 6 of 6
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HP Recommended

 

The T795 is from a totally different family and the components will not be the same.

 

The Fix for the T920 - T1500 - T2500 series is the riser board that connects to the main Formatter board (the network card) - replace this board and it should be OK.

 

Roy K

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Mikeg81
Level 10
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Hi,

 

If you paid HP to service the printer, you should have a warranty to complete the repair.

 

About the problem,

 

Make sure the firmware is up to date

If you are using a manual IP config, change it to DHCP and test

Isolate the unit and make sure is not a network problem jaming the network port on the printer.

Make sure the date and time on the printer is set correctly

Do you have any errors on the log?

Best regards

Mike G

I'm an HP Inc employee. But my response is not in behalf of HP Inc
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Roy_Kuzmich
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217 187 21 32
Message 3 of 6
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hey Mike G,

Firmware is up to date.

It has been changed to DHCP.

I will confirm Date and Time but I am sure it is set correctly.

We have not isolated the printer off the network to monitor.

NOTE: Once unit is turned off/on it works just fine. All other printers (Canon's, HP's and other) are not experiencing any of the same issues or symptoms. Confirmed with client that there is no IP address conflict.

What should I be looking for in the Error Logs?

 

I am doing what I can to aid my client as it appears HP is not helping.

 

Cheers,

Roy

 

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Mikeg81
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Hi,

 

Check for the errors listed, maybe the sleep mode is not the actual problem.

 

Again, If they paid HP to fix the problem and phone support of the onsite tech cannot fix the problem you can request an elevation or consultation to the next level of support.

Best regards

Mike G

I'm an HP Inc employee. But my response is not in behalf of HP Inc
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OKIT
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Hi,  I have a similar problem with a T795.  Did you manage to find a fix?

 

Thanks.

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Roy_Kuzmich
Author
Level 6
217 187 21 32
Message 6 of 6
Flag Post
HP Recommended

 

The T795 is from a totally different family and the components will not be the same.

 

The Fix for the T920 - T1500 - T2500 series is the riser board that connects to the main Formatter board (the network card) - replace this board and it should be OK.

 

Roy K

View solution in original post

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