• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Get help with Large Format Printers, with direct access to all Large Format Knowledge Center· Ask anything · Find anything · Share anything at HP LKC
HP Recommended

Thanks for the help in advance. I work for a company that sells wide format printers and service contracts. I was told that I was going to be put through certification training which turned out to be false. I've had zero training. Is it legal for the company to send me on service calls to fix these printers? Also to order parts they are making me use someone else's login to be able to order the parts they also told me I can't call the tech support line unless I use one of there past employees names and his pin. Can someone from hp reach out to me to make sure I am not doing anything illegal or that the company is not doing anything illegal. Thanks again in advance

1 REPLY 1
HP Recommended

If you are doing standard repairs there is not really a problem other than it will probably take you longer than a trained tech to make some repairs. If the company is having you do warranty repairs and misrepresents that you are a certified technician when you are not, would violate their terms of service in my opinion. There is likely a grace period that HP might extend to allow time for a new technician to receive training, however this training is very expensive and it might be that the company you are working for is trying to do things as cheap as possible. 

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.