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03-06-2023 05:31 PM
Thanks for the help in advance. I work for a company that sells wide format printers and service contracts. I was told that I was going to be put through certification training which turned out to be false. I've had zero training. Is it legal for the company to send me on service calls to fix these printers? Also to order parts they are making me use someone else's login to be able to order the parts they also told me I can't call the tech support line unless I use one of there past employees names and his pin. Can someone from hp reach out to me to make sure I am not doing anything illegal or that the company is not doing anything illegal. Thanks again in advance
03-07-2023 11:23 AM
If you are doing standard repairs there is not really a problem other than it will probably take you longer than a trained tech to make some repairs. If the company is having you do warranty repairs and misrepresents that you are a certified technician when you are not, would violate their terms of service in my opinion. There is likely a grace period that HP might extend to allow time for a new technician to receive training, however this training is very expensive and it might be that the company you are working for is trying to do things as cheap as possible.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
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